Frequently Asked Questions
Everything you need to know about booking, living and studying at In-Domus.
Booking online
Booking is completed entirely online through our portal. You can choose your accommodation option, enter your details and submit your booking request. To secure your selected accommodation, payment of the Booking Amount and the Admin Fee is required. Once the payment is completed, you can digitally sign the Agreement directly online.
It depends on the accommodation type. For some options you may indicate a floor preference, which will be considered based on availability. For these options an additional cost may apply.
Yes. During the online booking process, you can indicate the name of the person you would like to share the room with. If the request is mutual, it will be confirmed.
Yes. You can book up to the age of 30. Up to the age of 26 it is possible to stay in shared rooms; from 27 to 30 years old only single-use accommodation options are available.
Yes. You can book and stay with written authorization and a liability declaration signed by your parent or legal guardian, provided that you turn 18 by December 31 of the relevant academic year of your stay.
The Security Deposit will be refunded within sixty (60) days from the check-out date, after verification of the condition of the Accommodation Unit and any settlement of amounts due under the Accommodation Services Agreement.
The security deposit corresponds to two (2) monthly Fees and is required at the time of payment of the First Fee Instalment, as indicated in the Purchase Summary and in the Accommodation Services Agreement.
Yes. The accommodation is reserved for you only until the deadline indicated in the Purchase Summary. If the First Fee Instalment is not paid within that timeframe, the option expires and the accommodation becomes available again
The First Fee Instalment must be paid within the deadline indicated in the Purchase Summary. For bookings made before May 31, payment must be completed by that date. For bookings made after that date, payment is required within 48 hours.
If you decide not to proceed with the booking after making the payment, both the Booking Amount and the Admin Fee are non-refundable.
The Booking Amount and the Admin Fee are required during the online booking process to confirm your request and secure the selected accommodation. Once the payment is completed, the accommodation remains reserved for you until the deadline for paying the First Fee Instalment indicated in the Purchase Summary. The Booking Amount will then be deducted from the First Fee Instalment specified in the Agreement.
Your stay
The Assignment Period is the period specified in the Accommodation Services Agreement during which you are entitled to use the Accommodation Unit and the Residence services, regardless of the actual check-in or check-out date.
If you are not booking for the following academic year or semester but need to temporarily store your belongings at the Residence, a paid storage service may be available, subject to space availability.
Yes, but only if your new stay starts immediately after the end of your current stay (for example for the following academic year or semester). In this case you may leave your belongings in your Accommodation Unit (if you are staying in the same room) or store them in the Residence storage areas according to the instructions provided by Reception. Personal belongings remain under the resident’s responsibility.
Shared living is part of the Residence Community experience. In-Domus is not responsible for any difficulties that may arise between roommates. If any difficulties arise with your roommate, please contact the Guest Relations team. We will first try to support a mediation between the residents. Any request for a room change may be considered only afterwards and strictly subject to availability within the Residence.
A change of accommodation may be considered only in specific cases and subject to availability within the Residence. If you would like to request a room change, please contact Reception. The team will review the situation and inform you about possible options and any applicable costs.
Yes. Early termination is allowed according to the conditions set out in the Accommodation Services Agreement. Please refer to your Agreement or contact the Reservations team for more information about the procedure.
Yes. You can stay in your accommodation for the entire Assignment Period indicated in your contract, including holiday periods.
No. The accommodation must be vacated by the end date of your stay indicated in the Agreement. Check-out after that date is not possible. If you have special needs, please contact us: we’ll check availability and share any possible options, along with the steps and any related costs.
Check-out must take place no later than the end date of the Assignment Period and must be booked with Reception at least 3 days in advance. During check-out the condition of the Accommodation Unit will be inspected and keys or access devices must be returned. The room must be vacated of all personal belongings.
No. Access to the accommodation is possible only from the start date of your stay indicated in the Agreement, regardless of the date you choose to complete your check-in. If you have special needs, please contact us: we’ll check availability and share any possible options, along with the steps and any related costs.
Check-in must be booked with the Residence Reception at least 3 days in advance. On the check-in day you will receive your assigned Accommodation Unit, the keys or access devices and the room inventory. A management fee may apply for “last second” check-ins requested without prior booking.
Accommodation & spaces in the Residence
In-Domus residences offer different accommodation options designed for students’ needs, including beds in twin rooms, single rooms and shared or single-use apartments. Accommodation types may vary depending on the Residence.
Car and motorcycle parking is available at the Milano Olympia Residence, while motorcycle parking is available at the Milano Monneret Residence. Car parking spaces are paid, while motorcycle parking is free of charge. Spaces must be booked in advance and are assigned subject to availability. For more information, please contact the Reservations team.
Yes. All Residences provide bike racks or dedicated areas where residents can park their bicycles.
Snack and beverage vending machines are available within the Residences. Residents can also use the Residence kitchens to prepare their own meals.
No, there is no internal cafeteria or catering service. Residents can prepare their own meals using the Residence kitchens.
Yes. Our Residences include study rooms open to all residents and designed for individual study. Smaller study rooms for group work are also available free of charge and can be booked subject to availability.
Yes. Sports activities are part of the Community life and contribute to residents’ wellbeing and social interaction. All Residences include a gym available to all residents. Some locations also offer additional sports facilities such as calisthenics areas, basketball courts or multi-sport courts.
Residences are equipped with self-service laundry rooms with washing machines and dryers. The service is operated by an external provider and is available for a fee through dedicated mobile apps.
It depends on the accommodation type. Some units include a private kitchen, while others provide access to the Residence’s common kitchens or to reserved shared kitchens available for specific accommodation types.
For safety reasons, personal electrical appliances are not allowed in accommodation units or common areas unless otherwise indicated by the Residence.
Yes. You’re welcome to personalize your accommodation as long as no permanent damage is made to walls, furniture or fixtures. At the end of your stay the room must be returned in the same condition in which it was delivered.
Yes. All accommodation units are fully furnished and equipped with essential items for studying and everyday living, such as a bed, desk, wardrobe and lighting.
Guests and visitors
Visitors may access the Residence during the day but cannot stay overnight. Guests are people authorized to stay overnight in the resident’s accommodation, according to the rules applicable to the specific accommodation type.
Yes. Parents or family members may stay as overnight guests, subject to the same rules applicable to overnight guests and prior authorization from the Residence.
Overnight guests are allowed only for certain accommodation types and according to the Residence rules. Some accommodation options include a limited number of free guest nights per month, while in others overnight guests are not allowed due to occupancy limits. In all cases, prior authorization from the Residence is required and the local tourist tax may apply.
Yes. You may invite visitors between 8:00 a.m. and 12:00 a.m. Visitors must register at Reception with a valid ID and may access the Residence only if authorized by the resident hosting them. You may host up to two visitors at a time. If a visitor stays beyond midnight, they are considered an overnight guest and must be registered accordingly in compliance with applicable regulations.
Residence Life
Yes. In-Domus Residences have a 24/7 Reception, providing support to residents for assistance, security and daily needs.
No. Smoking is not allowed inside the Residences, including Accommodation Units and common areas. Smoking is permitted only outdoors in designated areas, in compliance with safety and community rules. The ban also applies to electronic smoking devices.
No. The Accommodation Services Agreement is not a residential lease agreement and therefore does not allow to register official residency at the Residence. However, you may use the Residence address as your domicile for the duration of your stay.
Yes. You can receive mail and parcels directly at the Residence. Mail and parcels are stored at Reception until they are collected. If you order from Amazon, you can also select the Amazon Locker available in all our Residences as your delivery option.
You can contact the Residence Reception, available 24/7, or reach out to the Guest Relations team through the official contact channels provided by the Residence.
No. There is no curfew: you may enter and leave the Residence at any time using your assigned access devices.
Community Life
Yes, prior authorization from the Residence is required, and events must comply with safety rules, community guidelines and quiet hours. Requests must be submitted in advance and are subject to space availability. All organizational requirements and conditions are detailed in the Residence Regulations.
Yes. Some common areas include screens or TVs in the lounges, which may be used for shared moments such as watching sports matches, movies or other events together.
Yes. Residences include several common areas designed for social interaction, such as lounges, relaxation areas and play rooms where residents can meet and spend time together.
No. Participation in events is always optional. Residents are free to choose if and when they would like to join the activities.
Events may include sports activities, social gatherings, themed evenings, tournaments, screenings, cultural initiatives and activities focused on wellbeing and personal growth.
Yes. Throughout the year events and activities are organized for residents, designed to encourage social interaction and community life.
In-Domus Residences host Italian and international university students under 30. These are not hotel facilities: they are designed to offer a true student living experience and a strong student Community, without short-term guests.
The In-Domus Community is made up of the people who live and share everyday life in our Residences. It is not just a place to live, but an environment designed to encourage connection, cultural exchange and relationships among students from around the world.